Stuart McMillan MSP’s recent survey on factoring issues in the Devol area of Port Glasgow attracted over 130 responses which reveal that a majority of home owners are not satisfied with the services they receive from their factor.
Of those that responded, 97% said they didn’t feel the factoring service is value for money, and 96% said they were either dissatisfied or very dissatisfied with their factor.
The responses also showed that 1 in 4 people weren’t confident that they understood the role of their factor is.
Three quarters (75%) of respondents said they’d raised at least one complaint with their factor, and almost all said they weren’t satisfied with the outcome of their complaint.
The Greenock and Inverclyde MSP has subsequently engaged with Link Housing Association and C~urb, the two main factors in the area, to discuss these survey results and ultimately, what steps they will take to rectify the dissatisfaction amongst their customers in Devol.
